My essay to Taco Bell. “Where’s the beef” – Let’s begin my journey here. I travel to taco bell, ETA 11:30pm. I haven’t been to Taco Bell in a while because of Chiptopia, and am excited to try your new Double Beef Crunchwrap. I get the $5 box, and order the taco as soft and no lettuce or tomato’s on anything. I eat the soft taco, then the dorito taco happens to have lettuce (oh well, that happens!). Then I am prepared to sink my teeth into the king course of the meal. I take it out of the packaging, and it’s oddly thin, but large, so I shrug and bite in. I bite into sour cream… cheese… taco shell… and that’s it. Where’s the beef? Baffled, I feel around the taco shell that has been made convenient for portable eating, but there seems to be none. I could be mistaken, so I unfolded it, yet there still was none. So I travel back, the line not too bad in the drive through. It’s now near 11:50, I don’t live too far so it isn’t the worst. I pull up and tell the same person who was working before my dilema. “I ordered your double beef crunchwrap, but there was no beef” – Odd words to come from my lips, but there it was. A refreshing “Pull up and we’ll get you taken care of.” was said in return. Sadly, I never was completely taken care of. I pull up and wait a few minutes as they prep the next person’s order, and then recall why I’m sitting out there as I stare through the drive through window. I re-explain my problem, hand them the receipt, and they say they will take care of it, but I never see these two gentlemen again. Two ladies apologetically come bring me the bag, and as they do, I ask – “No lettuce and tomato, right?” – They look to each other unassuredly, and nod, but as I begin to drive, the lady to the right said “No, they didn’t tell me about that as I was making it. Pull up and I’ll make you two new ones”. So I pull up and wait a brisk minute and a half, and she again comes out, super apologetic, and tells me she put and extra scoop of beef in each and has given me an extra. I thank her for her involvement with my dilema, and drive back home. I open the bag, and this crunchwrap is noteablly smaller than the last. I bite in, and alas to my dismay, it is a regular crunchwrap. Now at this point I’ve realized, they took my previous receipt WITH the crunchwrap in question that started this all and never returned it when “fixing” the situation. Luckily, in my moment of disbelief, I took a picture of my original double crunchwrap that I have recanted in this tale showing clearly the two deserved taco shells and extra beef that have been wrought from my fingers in my $5 box meal. Now I know in most situations they need a receipt or transaction number in order to rectify a consumer’s ordeal, but I have literally had the chance to do so taken from my hands. Please, Taco Bell… if you have it in you to make this right for me, do so.